Shipping and returns
Orders are processed on weekdays during our regular business hours and shipped with DHL.
As soon as your order is ready for dispatch, you will receive an email with the tracking number. So you know exactly when the package will be with you.
The shipping costs for the individual countries to which we currently ship are divided into zones:
Germany - € 5.90
Austria, Netherlands, Denmark, Belgium, France, Luxembourg, Poland, Czech Republic - € 13.90
The goods can be returned within 14 days of receipt. For this we need a short information to firstname.lastname@example.org. The goods must be flawless and undamaged in their original condition including the hang tags and labels. Returns are chargeable. The shipping costs paid by the buyer will only be reimbursed for complete returns. The shipping costs for partial returns are borne by the buyer of the goods themselves.
We will inform you as soon as we have received the return and whether the Refund has been approved. If your return has been accepted, we will refund the purchase amount to the means of payment that you also used for the purchase.
Unfortunately we cannot accept returns of sale items and vouchers.